Customer Focus is not just a phrase we toss around lightly at InSitu Software – it is the cornerstone of everything we do. Your success is vitally important to us. Whether you are a long standing customer or just trying iTools for the first time with our no obligation free trial, if you are having trouble or just have a simple question we want to hear from you.
This is our preferred method of providing support. Its not that we don't want to talk to you its just that email is a much more efficient way to route your question/issue to the person who can best respond. We can also respond with more detailed instructions and screenshots.
(We are checking email all the time)
If your question is easier to explain over the phone than in an email or you just want to hear a friendly voice, you can also call technical support at:
+1 (630) 557-9109
Monday thru Friday 9:00AM - 5:00PM CST